Usuário convidado
7 de maio de 2025
No Japanese warmth at this hotel. Most of the workers at the Tokyo Marriot are not Japanese and many do not smile. It is a totally different feel than other Tokyo hotels like the Westin Tokyo. If you are looking for a real Japanese experience, find another hotel. No hotel concierges available. I went many times to ask the concierge a question and usually nobody was there and if somebody was there they were busy. They only had one concierge at a time. No seats available at the Executive Lounge. We went to the lounge around 7:00 pm on a Sunday night and there were no seats available. We were told to give our room number and they would call us when something opened up. I am a Marriot Titanium and Lifetime Platinum and never had this happen to me before. At some hotels like the Conrad Tokyo and the Conrad Osaka you need to make a reservation for the lounge on the weekends to guarantee a spot. The food was not very good and I wouldn’t go out of my way to come back to the lounge. On the positive side the room was spacious and the bed was comfortable but there was a terrible smell from the toilet. The room also had a musty smell and needs a big upgrade. I don’t think it’s worth paying for a City View. There is a large patio which is unusable. If you want a great view just go to the lounge. The room was also noisy from the trains nearby. The Wifi was slow and spotty. I liked the breakfast but the service was not good. Many times we asked for tea and never got it. I saw this happen to other people as well. The servers also walked by and didn’t clean the tables. I also don’t like the location. I much prefer to be in an area that is walkable to shops and restaurants. The hotel shuttle is great to get to the Shinigawa station and is good if you are planning on taking the Shinkansen to other areas in Japan. This is why maybe I would consider staying here again but I’ve heard the Prince Shinigawa hotel has a better location to the Shinigawa train station and is cheaper.
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